Terms and Conditions

MyCompany is our contribution to the development of the open-source movement and to the support of small and medium-sized businesses: a completely free product (a basic ERP system that automates the main business processes) with open source code, which can be used by anyone who wants to use it either in a basic package or independently to finalize the necessary functions for their business project. If possible, our leading experts consult on development on lsFusion in open channels: Telegram and Slack.

If you do not have the opportunity to make improvements on your own or need guaranteed support and maintenance, you can use our paid services, which we provide on the basis of MyCompany solution:

  • Software customization and improvement in accordance with individual customer requirements
  • Consultation and support of customer specialists
  • Software deployment

All rendered services (tasks) are formalized and their scope (in hours) is recorded in the project management system “Redmine”. The customer is given access to his project. Tasks in the “Redmine” system have 3 types: support, modification and bug. Stages (statuses) of task execution:

  • new – the task has been created or needs to be resumed
  • in progress – the task is being performed
  • feedback – additional information is required from the customer
  • solved – the task is completed, results are transferred to the customer
  • for payment – the customer has confirmed the fulfillment of the task, the executor generates payment documents
  • closed – the task is archived
  • refused – the required improvement is not technically feasible or has been canceled

Software improvement

All services on software improvements are formalized by separate contracts or additional agreements. In the Redmine system a task with the “ modification” type is created, in which all necessary information for its fulfillment (Terms of reference) is fixed. The cost of services on software improvements is determined by preliminary agreement or by the actual labor costs of the contractor.

Software deployment

All services related to the software implementation stage are formalized by a separate service agreement or additional agreements to the long-term service agreement for the customer's support services. Software implementation is performed in accordance with the approved work schedule taking into account the specific requirements of the customer.

Customer support

On the terms of customer support service the services on product maintenance and expert advice to the customer's specialists are rendered. Provision of services is formalized by the contract with the fixed amount of work of the executor in hours. Services are rendered on working days from 09:00 to 18:00 (GMT+3) in the following ways:

  • using remote access to the customer's computer (SSH, RDP);
  • over the phone
  • Skype, Telegram, WhatsApp, etc..

Customer support services are fixed in the task with the type “support”. Excess of the volume of rendered consulting services per month over the established limit of hours is agreed with the customer by providing him with a report on rendered services and is formalized by a separate additional agreement to the contract. The volume of services not used in the reporting month shall not be transferred to the next month.

We know that any business, even the smallest one, is a special project. Therefore, we practice individual approach to clients and the level of our involvement in the process of development and support of implemented systems can be extremely different.

Go to homepage.
Contact Us